CANCELLATION POLICY

Last Updated: February 13, 2026
Time Zone: America/Chicago (Central Time)

This Cancellation Policy applies to all bookings with SHYNLI LLC ("Company," "we," "us"). By booking services, you agree to this policy and our Terms of Service. This policy is a summary; the Terms of Service control in case of any inconsistency.

1) How to Cancel or Reschedule
You may cancel or reschedule by:
- replying to our confirmation/reminder SMS/text, or
- emailing info@shynli.com, or
- calling/texting +1(630)812-7077.
Requests are effective when received by us; processing may be delayed outside normal operating hours. All timing is based on Central Time (America/Chicago).

2) Cancellation / Reschedule Fees
If you cancel or reschedule:
- More than 48 hours before the appointment: $0
- 24-48 hours before: $50 flat fee
- 12-24 hours before: 50% of the booked price
- Less than 12 hours before, or same-day cancellation or reschedule: 100% of the booked price
These fees are liquidated damages intended to cover reserved team time and dispatch/processing costs, not a penalty, and will not exceed the booked price. Dispatch/processing costs (if incurred) are non-refundable to the extent permitted by law.

3) No-Show / No-Access (100% Fee)
A booking may be treated as a no-show and charged 100% of the booked price if our team arrives but:
- we cannot enter (locked door, incorrect/failed code, missing key/lockbox access),
- building/security denies entry,
- the property is unavailable (including because guests have not checked out) or a vacant window is not provided (including short-term rentals), or
- you are unreachable and cannot provide access.
15-minute rule: If entry cannot be obtained within 15 minutes of arrival due to access issues, the appointment may be treated as a no-show.
Optional waiting: If you request the team to wait beyond 15 minutes (and we are able to stay), waiting time may be billed at $45/hour, prorated.

4) Rebooking Reduction (Mitigation)
If we successfully rebook your cancelled/rescheduled time slot, we will reduce your cancellation fee by the amount of labor revenue recovered from the replacement booking (excluding non-refundable dispatch/processing costs already incurred), up to the fee charged.

5) Payments, Deposits, and Refunds
- We may require a valid payment method to reserve your time slot and may charge applicable cancellation/no-show fees if triggered.
- If a prepayment/deposit was collected and a refund is due, refunds are issued to the original payment method when feasible, subject to bank/processor timelines.

6) Late Arrivals by the Company
Appointment times are estimated service windows. Delays may occur due to traffic, weather, building access constraints, or conditions at prior jobs.
If we arrive more than 60 minutes late for reasons within our reasonable control and cannot complete the booked scope, we will reschedule at no charge or issue a proportional credit for the unperformed portion (Company's choice), unless a different remedy is required by law. This does not apply to delays outside our reasonable control (for example, severe weather, road closures/accidents, emergencies, or building access restrictions).

7) Safety/Unsuitable Conditions
If service is refused or terminated due to unsafe conditions, prohibited conditions, or conduct issues (see our Terms), we may retain amounts reasonably related to reserved labor time, dispatch/travel, and costs incurred, and may invoice for work performed, subject to refunds required by law.

8) Changes to This Policy
We may update this policy from time to time. Updates apply as of the "Last Updated" date above and generally apply to bookings made after the update date.

Questions: info@shynli.com | +1(630)812-7077